TERMS AND CONDITIONS
Kalisundam Online Food & Grocery Delivery App
Effective Date: 19/03/2026
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1. Introduction
Welcome to Kalisundam Online Food & Grocery App (“App”, “we”, “our”, “us”).
These Terms and Conditions govern your use of our mobile application and services, including ordering food, groceries, and delivery services.
By accessing or using our App, you agree to be bound by these Terms.
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2. Contact Information
For any queries or support, contact us at:
📧 Email: kalisundam09gmail.com
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3. User Accounts
- You must provide accurate and complete information during registration.
- You are responsible for maintaining the confidentiality of your account.
- All activities under your account are your responsibility.
- We reserve the right to suspend or terminate accounts if misuse is detected.
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4. Services Provided
Kalisundam App allows users to:
- Order food from local restaurants
- Purchase groceries and household items
- Schedule deliveries
We act as a platform connecting users with vendors and delivery partners.
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5. Orders & Payments
- All orders are subject to availability and confirmation.
- Prices are set by vendors and may change.
- Payments can be made through available methods in the app.
- Once placed, orders may not be modified easily.
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6. Cancellation & Refund Policy
- Orders can be canceled before preparation begins.
- Once prepared or dispatched, cancellation may not be possible.
- Refunds (if applicable) will be processed within 5–7 business days.
- Report wrong/damaged items within a reasonable time.
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7. Delivery Policy
- Delivery time is estimated and may vary due to traffic, weather, or vendor delays.
- Users must provide accurate address and contact details.
- We are not responsible for delays caused by unforeseen circumstances.
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8. Vendor Responsibility
- Vendors are responsible for food quality, packaging, and hygiene.
- We do not guarantee accuracy of vendor-provided descriptions.
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9. User Conduct
You agree not to:
- Use the app for illegal activities
- Provide false information
- Abuse delivery personnel
- Misuse services
- Attempt to hack or disrupt the system
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10. Limitation of Liability
- We are not liable for indirect or incidental damages.
- We do not guarantee uninterrupted service.
- Food quality issues are the vendor’s responsibility.
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11. Privacy Policy
Your personal information is used only for:
- Order processing
- Delivery coordination
- Customer support
We do not sell your data to third parties.
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12. Changes to Terms
We may update these Terms at any time. Continued use of the app means you accept the updated Terms.
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13. Governing Law
These Terms are governed by the laws of India.
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14. Acceptance
By using the Kalisundam App, you agree to these Terms and Conditions.
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Kalisundam Online Food & Grocery App
Delivering convenience to your doorstep.
